Essential Protection for Your Water & Sewer Systems

Flexible options for every home and budget

Your home depends upon running water being there when you need it. Don't leave care of the external lines for your water, sewer and septic systems to chance. We offer a variety of water and sewer line protection coverage levels to help you find the fit that's right for your home. See our Terms and Conditions for full coverage details.

External Water Line and Sewer & Septic Line Repair BASIC Plan

Repair of leaks or breaks of sewer line or septic repairs up to $5,000 annually*
Repair of leaks or breaks to external water line repairs up to $5,000*
Landscaping restoration reimbursement up to $500 annually**
No service visit charge and no deductibles

$999 Select Plan

External Water Line & External Sewer & Septic Repair DELUXE Plan

Repair of leaks or breaks of sewer line or septic repairs up to $5,000 annually*
Repair of leaks or breaks to external water line repairs up to $5,000*
Landscaping restoration reimbursement up to $500 annually**
Public street/sidewalk repairs up to $5,000 annually***
No service visit charges and no deductibles

$1599 Select Plan

Dependable protection for all your water and sewer lines.

Most homes are connected to a local water and sewer system, but people are often unsure where the utility company's responsibility ends and the homeowner's begins. Many common problems with these systems may not be covered by a typical homeowners insurance policy - which can result in unexpected bills when something goes wrong.

With a water and sewer line protection plan from Direct Energy, those bills can become more manageable - and you'll enjoy not worrying about finding the right service provider to help when you need repairs.

Whether it's clearing a clog, addressing tree roots, or digging up your lawn (or worse - your sidewalk or street), our external water and sewer line protection plans can help cover the cost.*

View our Terms and Conditions for full coverage details.

We'll be there when you need us.

Sewer, septic and water line problems can be stressful and expensive, but we can help. Browse plan options or call us at (855) 334-3577 to find the best solution for you.

*Coverage is provided up to a maximum aggregate limit of $5,000 each Term for each covered line (water or septic/sewer). View our Coverage Summary and Terms and Conditions for complete details of coverage, limitations and exclusions.
**The maximum of $500 each term to fix landscape damaged by the repairs is inluded in the aggregate limit of $5,000. Customer must provide documentation of any landscape repairs.
***Coverage is provided up to a maximum aggregate limit of $5,000 each term for the repair of a section of public sidewalk or street that was required to be cut or excavated to conduct the repairs to each covered line (water or sewer/septic line).
The Direct Energy Essentials Plans ("Plan") are provided by NRG Protects Inc. Independent contractors will be performing various services under the Plan. Customers must sign up for a 1-year commitment (the "Initial Term").There is a 30-day waiting period before coverage begins under the Repair Plans. Unless we elect not to renew the Plan, upon expiration of the Initial Term, the Plan will automatically renew at the standard rate and terms unless the customer opts out of the auto-renewal option in writing by mail at P.O. Box 2309, Houston, TX 77252-2309, by email at cancel@directenergyprotects.com or by calling us at (855) 334-3577. Sales tax will be added in select states.

Frequently Asked Questions

How Can an External Water Line and Sewer & Septic Line Essentials Plan Help Me?

A portion of your water and sewage lines are your property, and they're not covered by typical homeowners insurance policies. These underground lines can require costly repairs even as a result of routine use. Choose from plans that include coverage for public street/sidewalk repairs, landscaping restoration reimbursement, have no service visit charges and no deductibles.

What's covered under the plans?

Under the External Water Line and Sewer & Septic Line Repair BASIC Plan, we will arrange for an authorized repair technician to repair leaks or breaks due to normal wear and tear, and for sewer and septic line normal wear and tear and tree roots of the portion of the water service line and the portion of the sewer/septic line that you own, up to a maximum aggregate limit of $5,000 for the 12-month contract term.

For water lines, coverage is provided from the utility's point of responsibility or from Your well pump discharge line (excluding the casement/pitless adapter) to the inlet side of the water meter or shut-off valve of the covered property.
For sewer/septic lines, coverage is provided from the utility's point of responsibility or from your septic tank to the point where your sewer or septic line enters the covered property, at the foundation.

The covered line(s) must be in proper working order on the plan start date to be eligible for coverage. The aggregate limit includes the cost of any permits required to perform services, as well as a maximum of $500 each contract term to fix landscape damaged by the repairs. You will need to provide us with proper documentation of any landscape repairs for reimbursement.

The External Water Line & External Sewer & Septic Repair DELUXE Plan includes all of the coverage above, plus coverage for the costs to repair a section of public sidewalk or street that was required to be cut or excavated to conduct the repairs to your covered water or sewer/septic line.

What items are excluded from coverage?

Some items or situations aren't covered under our plans. We've listed some examples below.

Water line examples:

Repairing clogs or blockage of your external water line
Repairs of pressure switches, meter vaults, branch lines, storage or pressure tanks
Repair to any exterior water service line that branches off the main line (e.g. water systems for sprinklers, pools, hot tubs, and/or other outdoor systems)
Moving any section of your external water line unless necessary to complete a covered repair
Removal of debris or obstacles needed to access and repair your external water line
Shared water line that provides service to multiple properties, detached houses, secondary buildings or branch lines
Repairing private paved, asphalt and/or concrete surfaces or structures
Thawing any frozen section of your external water line

Sewer/septic line examples:

Damage related to the backup of sewers and drains caused by main sewer lines
Repairs to or installation of any devices connected to your external sewer or septic line, such as backflow preventers, clean outs, lift stations or pumps
Repairs to a septic tank or its components or attachments, such as a pump or grinder
Moving any section of your external sewer or septic line unless necessary to complete a covered repair
Removing any items necessary to access your external sewer or septic line, such as debris, trash, rocks, cars or temporary structures
Repairing any non-conforming drain line, such as a basement or storm drain system, connected to your external sewer or septic line
Repairs to any interior pipes
Thawing any frozen section of your external sewer or septic line

Please be sure the see our Coverage Summary and Terms and Conditions for complete coverage details, including limitations and exclusions.

Where are External Water Line and Sewer & Septic Line Essentials Plans available?

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

What options do I have to pay for this service?

We accept bank drafts (EFT/ACH) and credit/debit cards (Visa, MasterCard, American Express, and Discover).

How long am I covered by the plan?

You are covered under the plan for 12 months. We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one-year term at the then standard rate and terms.

If you do not want to automatically renew your plan, you may notify us in writing prior to the plan expiration date.
Email: cancel@directenergyprotects.com
Mail: P.O. Box 2309, Houston, TX 77252-2309

When does the plan coverage start?

There is a 30-day waiting period before coverage begins during the initial term year for the repair plans.

Can I cancel my plan if I'm not satisfied?

You can cancel your plan at any time.

If you cancel your plan within 30 days of your coverage start date, you're entitled to full refund of what you have paid for the plan. If you cancel more than 30 days after the start date and have not received services under the plan, you will be entitled to a pro rated refund for any payments you've made for the unexpired term of your contract. If you have received services under the plan and you cancel before the end of the 12-month term, you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan. Please see our Terms and Conditions for complete details.

What happens after the first 12 months?

We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one year term at the then standard rate and terms unless you notify us, in writing, prior to the plan expiration at P.O. Box 2309, Houston, TX 77252-2309, by email at cancel@directenergyprotects.com or by phone at (855) 334-3577.

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