Essential Protection for Your Water Systems
Flexible options for every home and budget
Your home depends upon running water being there when you need it. So, instead of trusting the lines for your water, sewer, and septic systems to chance, choose a Repair Essentials Plan from Direct Energy®. We offer a variety of water and sewer line protection coverage levels to help you find what's right for you.
External Water Line and Sewer & Septic Line Repair BASIC Plan
- Repair of leaks or breaks to external water line, public street/sidewalk repairs and landscaping restoration reimbursement up to $5,000 annually*
- Repair of leaks, blocks or breaks to external sewer and septic line, public street/sidewalk repairs and landscaping restoration reimbursement up to $5,000 annually*
- No service visit charge and no deductibles
- 24/7 emergency service
Better Choice: External Water Line & External Sewer & Septic Repair DELUXE Plan
- Leaks, blocks or breaks of sewer line or septic repairs up to $5,000 annually*
- Public street/sidewalk repairs up to $5,000 annually*
- Landscaping restoration reimbursement up to $500 annually*
- Leaks or breaks to external water line repairs up to $5,000*
- No service visit charges, no deductibles and no age restrictions on equipment
- 24/7 emergency service
Dependable protection for all your water and sewer lines.
Most homes are connected to a local water and sewer system, but most people don't know where the utility company's responsibility ends and the homeowner's begins. In fact, most common problems with these systems aren't covered by homeowners insurance - which can result in unexpected bills when something breaks.
With a water and sewer line protection plan from Direct Energy, those bills can become more manageable - and you'll enjoy not worrying about if or when something breaks.
Whether you're clearing a clog, addressing tree roots, or digging up your lawn (or worse - your sidewalk or street), our external water and sewer line protection plans cover the cost*.
Replace Sewer Line & Repair Street
Replace External Water Line
Camera Inspection & Clear Sewer Line
$0Costs based on Direct Energy's affiliated and independently franchised Benjamin Franklin Plumbing® Straightforward Pricing®. Prices may vary by location.
We'll be there when you need us.
Sewer, septic and water line problems can be stressful and expensive, but you don't have to face an emergency alone. Click here for a customized quote or call us at (855) 334-3577 to find the best solution for you.
Frequently Asked Questions
A portion of your water and sewage lines are your property, and they're not covered by typical homeowners insurance policies. These underground lines can require costly repairs even as a result of routine use. Many of our plans include coverage for public street/ sidewalk repairs, landscaping restoration reimbursement, have no service visit charges, no deductibles and 24/7 emergency service if you need it.
We accept bank drafts (EFT/ACH) and credit/debit cards (Visa, MasterCard, American Express, and Discover).
There is a 30-day waiting period before coverage begins during the initial term year for the repair plans.
You are covered under the plan for 12 months. We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage.
Unless we elect not to renew your plan, you will be automatically renewed for another one year term at the then standard rate and terms.
If you do not want to automatically renew your plan, you may notify us in writing prior to the plan expiration date.
Mail: PO Box 500, Lincolnshire, IL 60069
If you haven't received services under the plan, you may cancel the plan at any time without penalty.
If you have received services under the plan and you cancel before the end of the 12-month term, then you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan.
Please refer to Section 12 in the Terms & Conditions for full details.