Essential Protection for Your Water Systems

Flexible options for every home and budget

Your home depends upon running water being there when you need it. So, instead of trusting the lines for your your water, sewer, and septic systems to chance, choose a Repair Essentials Plan from Direct Energy®. We offer a variety of coverage levels to help you find what's right for you.

External Water Line and Sewer & Septic Line Repair BASIC Plan

  • Repair of leaks or breaks to external water line, public street/sidewalk repairs and landscaping restoration reimbursement up to $5,000 annually*
  • Repair of Leaks, blocks or breaks to external sewer and septic line, public street/sidewalk repairs and landscaping restoration reimbursement up to $5,000 annually
  • Priority service when scheduling appointments**
  • No service visit charge and no deductibles
  • 24/7 emergency service

Better Choice: External Water Line & External Sewer & Septic Repair DELUXE Plan

  • Leaks, blocks or breaks of sewer line or septic repairs up to $5,000 annually*
  • Priority service when scheduling appointments**
  • Public street/sidewalk repairs up to $5,000 annually*
  • Landscaping restoration reimbursement up to $500 annually*
  • Leaks or breaks to external water line repairs up to $5,000*
  • No service visit charges, no deductibles and no age restrictions on equipment
  • 24/7 emergency service

To see our full suite of plans, visit Step 2 in our Enrollment Section.

Dependable protection for all your water and sewer lines.

Most homes are connected to a local water and sewer system, but most people don't know where the utility company's responsibility ends and the homeowner's begins. In fact, most common problems with these systems aren't covered by homeowners insurance - which can result in unexpected bills when something breaks.

With a water and sewer protection plan from Direct Energy, those bills can become more manageable - and you'll enjoy not worrying about if or when something breaks.

Whether you're clearing a clog, addressing tree roots, or digging up your lawn (or worse - your sidewalk or street), our external water and sewer line home protection plans cover the cost*.

Costs

Without Plan

With Plan*

Replace Sewer Line & Repair Street

$8000

$0

Replace External Water Line

$4000

$0

Camera Inspection & Clear Sewer Line

$400

$0

Service Visit

$89

$0

Costs based on Direct Energy's affiliated and independently franchised Benjamin Franklin Plumbing® Straightforward Pricing®. Prices may vary by location.

We'll be there when you need us.

Sewer, septic and water line problems can be stressful and expensive, but you don't have to face an emergency alone. Click here for a customized quote or call us at 888-733-1683 to find the best solution for you.

*Coverage is subject to terms and conditions.
**Applies only when service is performed by a Benjamin Franklin® plumber.
The Direct Energy Essentials Plans ("Plan") are provided by Home Warranty of America, Inc., a Direct Energy company. Direct Energy's affiliates, franchisees, and/or independent contractors will be performing various services under the Plan. Customers must sign up for 1-year commitment (the "Initial Term").There is a 30-day waiting period before coverage begins under the Repair Plan. Upon expiration of the Initial Term, the Plan will automatically renew at our then current standard rate and terms unless the customer opts out of the auto-renewal option in writing by mail at P.O. Box 500, Lincolnshire, IL 60069 or by email at cancel@hwahomewarranty.com. Sales tax will be added in select states. To obtain a full copy of the Plan terms and conditions, which includes coverage limitations and exclusions, click here.

Frequently Asked Questions

How Can an External Water Line and Sewer & Septic Line Essentials Plan Help Me?

A portion of your water and sewage lines are your property, and they're not covered by typical homeowners insurance policies. These underground lines can require costly repairs even as a result of routine use. Many of our plans include coverage for public street/ sidewalk repairs, landscaping restoration reimbursement, have no service visit charges, no deductibles and 24/7 emergency service if you need it.

What options do I have to pay for this service?

We accept bank drafts (EFT/ACH) and credit/debit cards (Visa, MasterCard, American Express, and Discover).

How long am I covered by the plan?

Each plan is for one year and at our election will automatically renew on an annual basis at the then current standard rate unless customer opts out of the auto-renewal option in writing by mail at P.O. Box 500, Lincolnshire, IL 60069 or by email at cancel@ hwahomewarranty.com.

When does the plan coverage start?

There is a 30-day waiting period before coverage begins during the initial term year for the repair plans.

Can I cancel my plan if I'm not satisfied?

If you haven't received services under the plan, you may cancel the plan at any time without penalty. If you have received services under the plan and you cancel before the end of the 12 month term then you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan. Please refer to the Terms & Conditions for full details.

What happens after the 12 months?

We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one year term at the then standard rate and terms unless you notify us, in writing, prior to the plan expiration at PO Box 500, Lincolnshire, IL 60069 or by email at cancel@ hwahomewarranty.com.

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