Power Surge Protection Plan

A shield for your electronics and appliances

Thunderstorms and power outages can cause damaging electrical surges. A Surge Essentials plan from Direct Energy® delivers coverage for your kitchen appliances, home electronics and even mobile devices. You can find all the details in our Terms and Conditions.

Surge Protection Plan

  • Up to $2,000 reimbursement for repair or replacement of covered items*
  • No annual deductible
  • Includes coverage for mobile devices

Simple and affordable peace of mind

Storms, faulty wiring, and even large appliances switching on and off can cause potentially damaging power surges impacting your electronics, appliances and mobile devices. If a strong power surge hits your home, replacing these items could be expensive.

When you purchase a home surge protection plan from Direct Energy®, you'll receive up to $2,000 in coverage annually for the repair or replacement of mobile devices, home electronics and appliances if your covered items are damaged by a power surge.* See our Terms and Conditions for complete coverage details.

 

*Limitations apply. The Customer is responsible for finding a qualified service provider for Surge Protection claims. Further, the Customer must pay the diagnostic fee charged by the qualified service provider, which will be reimbursed up to $100 for covered claims upon receipt of a claim form. The surge claim reimbursement for replacement is limited to the replacement value up to $2,000 per plan in the aggregate per plan term and includes the diagnostic reimbursement.
The Direct Energy Surge Protection Plan ("Plan") is provided by NRG Protects Inc. Customers must sign up for 1-year commitment (the "Initial Term"). There is a 30-day waiting period before coverage begins. Unless we elect not to renew the Plan, upon expiration of the Initial Term, the Plan will automatically renew at the standard rate and terms unless the customer opts out of the auto-renewal option in writing by mail at P.O. Box 2309, Houston, TX 77252-2309, by email at cancel@directenergyprotects.com or by calling us at (855) 334-3577. Sales tax will be added in select states. To obtain a full copy of the Plan terms and conditions, which includes coverage limitations and exclusions, click here.

Frequently Asked Questions

Why do I need a protection plan?

Homeowners insurance covers damage due to extraordinary events like fire, severe weather and theft, but it may not cover everyday damage to your electronics and appliances. Our power surge protection plan can help by providing financial assistance for the repair or replacement of covered items due to power surge damage.

What types of household items are covered by surge protection?

Our Surge Protection plan will reimburse you up to the maximum amount provided in the contract for the cost of repair or replacement of many appliances, electronics and mobile devices, such as:

  • Smartphones
  • TVs
  • Gaming systems
  • Laptops
  • Desktop computers
  • Blu-ray/DVD players
  • Tablets/e-readers
  • Refrigerators
  • Clothes washers
  • Dryers
  • Dishwashers
  • Window/portable air conditioners
  • Garage door openers

To be covered, the item must be owned by you and located at the service address you provide when you enroll. Please see our Terms and Conditions for full details and exclusions.

What types of household items are excluded from coverage under the Surge Protection plan?

Our Surge Protection plan will not reimburse you for the cost of repair or replacement for the following items:

  • Parts of your electrical system, like fuse boxes and circuit boxes
  • Power tools
  • Water heaters
  • Heating or cooling systems
  • Items that can't be replaced with like kind and quality, such as antiques

We won't reimburse you for

  • Items that belong to a third party
  • Items that weren't operational on your contract start date
  • Additional expenses, such as the service provider's travel charges if they're not covered in the standard service call rate
  • Damage to covered items caused by anything other than an electrical surge
  • Please see our Terms and Conditions for full details and exclusions.

Where is the Surge Protection plan available?

Our surge protection plans are available in all states and Washington, D.C. excluding the following:

  • Alaska
  • Georgia
  • Hawaii
  • Iowa
  • Wisconsin

How do I file a claim?

If you suspect a covered item has been damaged by a power surge, just call us within 30 days of the occurrence at (855) 334-3577 and we'll send you a claim form. You'll arrange for a qualified repair technician to assess the damage and provide a written repair estimate/invoice; you'll submit this to us for reimbursement. Please see our Terms and Conditions for complete details and requirements.

When does the plan coverage start, and how long am I covered?

Once you enroll, there is a 30-day waiting period before coverage starts. This only applies to your initial year of coverage; if you decide to renew after your first 12-month term, you won't experience any gap in coverage. You are covered under the plan for 12 months. We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one-year term at the then standard rate and terms.

If you do not want to automatically renew your plan, you may notify us in writing prior to the plan expiration date.
Email: cancel@directenergyprotects.com
Mail: P.O. Box 2309, Houston, TX 77252-2309

You may also notify us by phone if you prefer at (855) 334-3577.

Can I cancel my plan if I'm not satisfied?

You can cancel your plan at any time.

If you cancel your plan within 30 days of your coverage start date, you're entitled to a full refund of the amount you have paid. If you cancel more than 30 days after the start date and haven't received services under the plan, you will be entitled to a prorated refund for any payments you've made for the unexpired term of your contract. If you have received services under the plan and you cancel before the end of the 12-month term, you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan. Please see our Terms and Conditions for complete details.

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