Power Surge Protection Plan
A shield for your electronics and appliances
Thunderstorms and power outages can cause damaging electrical surges. A Surge Essentials plan from Direct Energy® delivers coverage for your kitchen appliances, home electronics and even mobile devices. You can find all the details in our Terms and Conditions.
Surge Protection Plan
- Up to $2,000 reimbursement for repair or replacement of covered items*
- No annual deductible
- Includes coverage for mobile devices
Simple and affordable peace of mind
Storms, faulty wiring, and even large appliances switching on and off can cause potentially damaging power surges impacting your electronics, appliances and mobile devices. If a strong power surge hits your home, replacing these items could be expensive.
When you purchase a home surge protection plan from Direct Energy®, you'll receive up to $2,000 in coverage annually for the repair or replacement of mobile devices, home electronics and appliances if your covered items are damaged by a power surge.* See our Terms and Conditions for complete coverage details.
Frequently Asked Questions
Homeowners insurance covers damage due to extraordinary events like fire, severe weather and theft, but it may not cover everyday damage to your electronics and appliances. Our power surge protection plan can help by providing financial assistance for the repair or replacement of covered items due to power surge damage.
Our Surge Protection plan will reimburse you up to the maximum amount provided in the contract for the cost of repair or replacement of many appliances, electronics and mobile devices, such as:
- Gaming systems
- Desktop computers
- Blu-ray/DVD players
- Clothes washers
- Window/portable air conditioners
- Garage door openers
To be covered, the item must be owned by you and located at the service address you provide when you enroll. Please see our Terms and Conditions for full details and exclusions.
Our Surge Protection plan will not reimburse you for the cost of repair or replacement for the following items:
- Parts of your electrical system, like fuse boxes and circuit boxes
- Power tools
- Water heaters
- Heating or cooling systems
- Items that can't be replaced with like kind and quality, such as antiques
We won't reimburse you for
- Items that belong to a third party
- Items that weren't operational on your contract start date
- Additional expenses, such as the service provider's travel charges if they're not covered in the standard service call rate
- Damage to covered items caused by anything other than an electrical surge
Please see our Terms and Conditions for full details and exclusions.
Our surge protection plans are available in all states and Washington, D.C. excluding Alaska, Hawaii and New York.
If you suspect a covered item has been damaged by a power surge, just call us within 30 days of the occurrence at (855) 334-3577 and we'll send you a claim form. You'll arrange for a qualified repair technician to assess the damage and provide a written repair estimate/invoice; you'll submit this to us for reimbursement. Please see our Terms and Conditions for complete details and requirements.
Once you enroll, there is a 30-day waiting period before coverage starts. This only applies to your initial year of coverage; if you decide to renew after your first 12-month term, you won't experience any gap in coverage. You are covered under the plan for 12 months. We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one-year term at the then standard rate and terms.
If you do not want to automatically renew your plan, you may notify us in writing prior to the plan expiration date.
Mail: P.O. Box 2309, Houston, TX 77252-2309
You may also notify us by phone if you prefer at (855) 334-3577.
You can cancel your plan at any time.
If you cancel your plan within 30 days of your coverage start date, you're entitled to a full refund of the amount you have paid. If you cancel more than 30 days after the start date and haven't received services under the plan, you will be entitled to a prorated refund for any payments you've made for the unexpired term of your contract. If you have received services under the plan and you cancel before the end of the 12-month term, you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan. Please see our Terms and Conditions for complete details.