Home Repair Protection Plans

Options for every home

As a homeowner, you want to protect your home as an investment and because it's where your family lives. Direct Energy® repair plans help you fix your most important household systems: heating, cooling, plumbing, electrical wiring, kitchen and laundry appliances, water and sewer lines, and more.

Better Choice: Electric Repair Plan

  • No service visit charge, no deductibles, no age restrictions
  • Priority service when scheduling appointments**
  • $500 coverage per repair incident up to $2,000 annually*
  • 15% off any repair services**
  • 24/7 emergency service

Heating Repair Essentials PLUS Plan

  • No service visit charge, no deductibles and no age restrictions on equipment
  • Priority service when scheduling appointments, and 15% off repair services**
  • $500 coverage per repair incident, up to $2,000 annually*
  • $500 credit towards system replacement
  • 24/7 emergency service

Better Choice: External Water Line & External Sewer & Septic Repair DELUXE Plan

  • Leaks, blocks or breaks of sewer line or septic repairs up to $5,000 annually*
  • Priority service when scheduling appointments**
  • Public street/sidewalk repairs up to $5,000 annually*
  • Landscaping restoration reimbursement up to $500 annually*
  • Leaks or breaks to external water line repairs up to $5,000*
  • No service visit charges, no deductibles and no age restrictions on equipment
  • 24/7 emergency service

To see our full suite of plans, visit Step 2 in our Enrollment Section.

Protect your budget from unexpected expenses

Few things in life can stress you out like something breaking in your home. And since most of us aren't home improvement experts, life won't be normal again until you get it fixed. Although your homeowners insurance covers emergency weather damage or fire, it won't help with problems caused by normal age and usage.

For fast and affordable repairs to your home systems, you need a plan -- a home repair protection plan from Direct Energy!

We have streamlined the repair process with your life in mind. Just call our customer service team for help, and we'll dispatch a qualified technician to your home. We even offer 24/7 emergency service for repairs that just can't wait.

Why worry with searching for reviews or recommendations when you can rely upon our prescreening methods. And best of all, our home repair protection plans can save you hundreds of dollars per year in covered service, putting you in control of your home repair budget.*

Unique solutions for unique needs.

We can help you customize coverage for your home. Click here for a quote or call us at 888-733-1683 to find the best solution for you.

*Coverage subject to terms and conditions.
**Applies only when service is performed by a Mister Sparky® electrician for electrical service, a Benjamin Franklin® plumber for plumbing service, or a One Hour Heating & Air Conditioning® technician for heating and cooling service.
The Direct Energy Essentials Plans ("Plan") are provided by Home Warranty of America, Inc., a Direct Energy company. Direct Energy's affiliates, franchisees, and/or independent contractors will be performing various services under the Plan. Customers must sign up for 1-year commitment (the "Initial Term").There is a 30-day waiting period before coverage begins under the repair plan. Upon expiration of the Initial Term, the Plan will automatically renew at our then current standard rate and terms unless the customer opts out of the auto-renewal option in writing by mail at P.O. Box 500, Lincolnshire, IL 60069 or by email at cancel@hwahomewarranty.com. Sales tax will be added in select states. To obtain a full copy of the Plan terms and conditions, which includes coverage limitations and exclusions, click here.

Frequently Asked Questions

How can a repair plan help me?

You depend on the complex essential systems in your home, and breakdowns can be stressful and expensive. A repair plan helps alleviate that stress. Help is just a phone call away, with 24/7 emergency service. You'll also receive priority scheduling for your repair with no service visit charge.

In which states are repair plans available?

Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

What kind of plans can I choose from?

We offer repair plans for your home's heating, cooling, combined heating and cooling, plumbing and electrical systems.

What options do I have to pay for this service?

We accept bank drafts (EFT/ACH) and credit/debit cards (Visa, MasterCard, American Express, and Discover).

How long am I covered by the plan?

Each plan is for one year and at our election will automatically renew on an annual basis at the then current standard rate unless customer opts out of the auto-renewal option in writing by mail at P.O. Box 500, Lincolnshire, IL 60069 or by email at cancel@hwahomewarranty.com.

When does the plan coverage start?

There is a 30-day waiting period before coverage begins during the initial term year for the repair plans.

Can I cancel my plan if I'm not satisfied?

If you haven?t received services under the plan, you may cancel the plan at any time without penalty. If you have received services under the plan and you cancel before the end of the 12 month term then you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan. Please refer to Section 12 in the Terms & Conditions for full details.

What happens after the 12 months?

We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one year term at the then standard rate and terms unless you notify us, in writing, prior to the plan expiration at PO Box 500, Lincolnshire, IL 60069 or by email at cancel@hwahomewarranty.com.

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