Plumbing Protection Plans

Take care of your household plumbing

Whether you want help with routine maintenance or a shield against unexpected home plumbing repair costs, Direct Energy® has plumbing protection plans for a variety of homes and budgets. We offer multiple levels of coverage to match your needs, including options for your water heater! See our Terms and Conditions for full coverage details.

Plumbing Maintenance Essentials Plan

  • Annual safety inspection, leak check and water heater tuneup
  • No age restrictions on equipment
$999 Select Plan

Plumbing Repair & Maintenance Essentials Plan

  • Annual safety inspection, leak check and water heater tuneup
  • No service visit charges, no deductibles and no age restrictions on equipment
  • $500 per repair incident up to $2,000 annually*
$1899 Select Plan

Plumbing Repair & Maintenance Essentials Plan + Water Heater Repair PLUS Plan

  • No service visit charges, no deductibles and no age restrictions on equipment
  • $500 coverage per repair incident up to $2,000 annually*
  • $500 credit toward water heater replacement**
$2799 Select Plan

Plumbing protection that goes beyond homeowners insurance

Your plumbing is more than a creature comfort - it's an essential utility. Home plumbing problems can't always wait for attention, and they can be pricey. If you aren't prepared, that can be a problem.

Unfortunately, a basic homeowners policy won't help with problems caused by age or routine wear. With a home plumbing protection plan from Direct Energy, you'll receive affordable coverage for the leaks, clogs, back-ups and other common headaches that come with home ownership.*

Our plumbing protection plans make calling for service simple. When you need a covered repair, you can file a claim online day or night, 365 days a year, or call our customer service team. We'll dispatch a pre-screened, qualified plumbing professional in your area. Get the peace of mind that comes with knowing reliable service is just a click or a phone call away.

View our Terms and Conditions for complete coverage details.

Costs

Without Plan

With Plan*

Pipe Leak

$213

$0

Toilet Repair

$219

$0

Clogged Drain

$240

$0

Water Heater Repair

$383

$0

 *Repair plan claims are limited to $500 per service call and $2,000 per plan in the aggregate per plan term. National average cost estimates based on third-party research.

Solutions designed for your peace of mind.

Browse our plans or call us at (855) 334-3577 to find the best solution for you.


*Limitations apply. Repair claims are limited to $500 per service call and $2,000 per plan in the aggregate per plan term. View our Coverage Summary and Terms and Conditions for complete details of coverage, limitations and exclusions.
The Direct Energy Essentials Plans ("Plan") are provided by NRG Protects Inc. Independent contractors will be performing various services under the Plan. Customers must sign up for a 1-year commitment (the "Initial Term").There is a 30-day waiting period before coverage begins under the Repair Plans. Unless we elect not to renew the Plan, upon expiration of the Initial Term, the Plan will automatically renew at the standard rate and terms unless the customer opts out of the auto-renewal option in writing by mail at P.O. Box 2309, Houston, TX 77252-2309, by email at cancel@directenergyprotects.com or by calling us at (855) 334-3577. Sales tax will be added in select states.

Frequently Asked Questions

Won't my homeowners insurance cover plumbing?

Your homeowners insurance may not cover the repair of interior plumbing lines and drains if the issues are caused by age or normal wear and tear. Our plumbing protection plans can help cover these costs.

Where are our plumbing plans available?

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

What kind of plumbing plans do you offer, and what do they cover?

Maintenance Essentials: Includes an annual inspection for leaks and other potential plumbing issues. Regular maintenance can help you keep your system in good shape.

Repair Essentials: This plans covers repair of leaks and/or stoppages from the interior water, waste, or drain line from the drainage system, from the main shut-off valve to the shut-off valve at each fixture. Coverage is up to $500 per repair incident, up to a total of $2,000 aggregate for the plan term.

Repair & Maintenance Essentials: This plan combines the coverage of both Maintenance Essentials and Repair Essentials for one budget-friendly price.

Plumbing Repair & Maintenance Essentials Plan and Water Heater Repair Essentials PLUS Plan: Get all the coverage of the Repair & Maintenance Essentials plan, and coverage for all the components and parts of one residential water heater. Plus, this plan offers a $500 replacement credit if the repair technician determines replacement of your covered equipment is necessary.

View our Terms and Conditions for complete coverage details on all our plans.

What is excluded from coverage under the plumbing protection plans?

Maintenance Essentials: This is a maintenance-only plan and will not cover any repairs.

Repair Essentials: This plan does not cover items located outside the dimensions of the main shut-off valve to the shut-off valve at each fixture, including:

  • Plumbing fixtures
  • Exterior water and sewer lines
  • Sump pumps
  • Sewage ejector pumps
  • Garbage disposals
  • Well pumps
  • Well pump pressure or storage tanks
  • Water filtration or softening equipment
  • Toilets

The plan will not pay for any damage or costs associated with gaining access to inaccessible interior plumbing systems.

Repair & Maintenance Essentials: See the exclusions for the Maintenance Essentials and Repair Essentials plans, above.

Plumbing Repair & Maintenance Essentials Plan and Water Heater Repair Essentials PLUS Plan: In addition to the exclusions listed for the Repair Essentials & Maintenance Essentials plans, electrical piping to and from the water heater, and flues and venting are also excluded from coverage.

View our Terms and Conditions for complete details on limitations and exclusions.

What options do I have to pay for this service?

We accept bank drafts (EFT/ACH) and credit/debit cards (Visa, MasterCard, American Express, and Discover).

How long does this coverage last?

You are covered under the plan for 12 months. We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one-year term at the then standard rate and terms.

If you do not want to automatically renew your plan, you may notify us in writing prior to the plan expiration date.
Email: cancel@directenergyprotects.com
Mail: P.O. Box 2309, Houston, TX 77252-2309
You may also notify us by phone if you prefer by calling (855) 334-3577.

When does the plan coverage start?

There is a 30-day waiting period before coverage begins during the initial term year for the repair plans. If you choose the maintenance only plan, coverage begins immediately.

Can I cancel my plumbing plan if I'm not satisfied?

You can cancel your plan at any time.

If you cancel your plan within 30 days of your coverage start date and you have not received any services under the plan, you're entitled to full refund of what you have paid for the plan. If you cancel more than 30 days after the start date and have not received services under the plan, you will be entitled to a pro rated refund for any payments you've made for the unexpired term of your contract. If you have received services under the plan and you cancel before the end of the 12-month term, you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan. Please see our Terms and Conditions for complete details.

What happens after the 12 months?

We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one year term at the then standard rate and terms unless you notify us, in writing, prior to the plan expiration at P.O. Box 2309, Houston, TX 77252-2309, by email at cancel@directenergyprotects.com or by phone at (855) 334-3577.

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