Kitchen and Laundry Room Protection Plans

Protect the appliances that make your house a home

Our Kitchen and Laundry Room Repair Essentials PLUS plans help defray the cost of repairs to your oven, refrigerator, washer, dryer and more. You even get a credit toward a replacement appliance if yours can't be repaired. See our Terms and Conditions for full coverage details.

Kitchen Repair Essentials PLUS Plan

  • Coverage for your oven, refrigerator, dishwasher and more
  • No service visit charge, no deductibles, no age restrictions
  • $500 coverage per repair incident, up to $2000 annually*
  • $500 credit towards appliance replacement**

Laundry Room Repair Essentials PLUS Plan

  • Coverage for your washer and dryer
  • No service visit charge, no deductibles, no age restrictions
  • $500 coverage per repair incident, up to $2000 annually*
  • $500 credit towards appliance replacement**

Appliance protection that goes beyond homeowners insurance

Our plans help shield your budget from the expense of unplanned and costly repairs to your most frequently-used household appliances. The Kitchen and Laundry Room Repair Essential PLUS plans help cover the cost of repairing the items that make your house a home &emdash your oven, dishwasher, refrigerator, washer, dryer and more. Plus, if your covered appliance can't be repaired, you'll receive a $500 credit towards replacement. See the Coverage Summary and Terms and Conditions for full details.

With friendly customer service and expert technicians, you can rely on peace of mind at a great value!

*Limitations apply. Repair claims are limited to $500 per service call and $2,000 per plan in the aggregate per plan term. View our Coverage Summary and Terms and Conditions for complete details of coverage, limitations and exclusions.
**If your authorized repair technician determines that the covered appliance is deemed irreparable, we will give you a credit of $500 towards a replacement product by your authorized repair technician
The Direct Energy Essentials Plans ("Plan") are provided by NRG Protects Inc. Independent contractors will be performing various services under the Plan. Customers must sign up for a 1-year commitment (the "Initial Term").There is a 30-day waiting period before coverage begins under the Repair Plans. Unless we elect not to renew the Plan, upon expiration of the Initial Term, the Plan will automatically renew at the standard rate and terms unless the customer opts out of the auto-renewal option in writing by mail at P.O. Box 2309, Houston, TX 77252-2309, by email at cancel@directenergyprotects.com or by calling us at (855) 334-3577. Sales tax will be added in select states.

Frequently Asked Questions

How do the Kitchen and Laundry Room Repair Essentials PLUS Plans help me?

If your major kitchen and laundry appliances break down due to age or normal wear and tear, your basic homeowners insurance is unlikely to cover the repairs. Our protection plans help offset the expense of appliance failures, and also remove the stress of finding a reliable repair technician. When a covered appliance goes on the fritz you can file a claim online or by phone, and we'll make arrangements for an experienced technician to evaluate the issue and make the necessary repairs.

What's covered by the Kitchen Repair Essentials PLUS Plan?

This plan covers all parts and components located within and necessary to the operation of one of each of the following residential appliances:

  • Range, or oven and cooktop
  • Kitchen refrigerator with ice maker
  • Dishwasher
  • Built-in microwave

Parts covered include items like dishwasher pumps and motors, refrigerator thermostats, oven ignitors and much more. Repairs on these items are covered up to the limits set forth in your Terms and Conditions. If your authorized repair technician determines that any covered appliance is deemed irreparable we'll give you a credit of $500 towards a replacement appliance by your authorized repair technician.

What items are excluded from coverage by the Kitchen Repair Essentials PLUS Plan?
Plumbing, gas and electrical piping to and from each covered appliance or unit are excluded, unless covered under another plan.

What's covered under the Laundry Room Repair Essentials PLUS Plan?

This plan covers all parts and components located within and necessary to the operation of one residential clothes washer and one residential clothes dryer. Repairs on these items are covered up to the limits set forth in your Terms and Conditions. If your authorized repair technician determines that any covered appliance is deemed irreparable we'll give you a credit of $500 towards a replacement appliance by your authorized repair technician.

What items are excluded from coverage under the Laundry Room Repair Essentials PLUS Plan?

Venting, plumbing, gas and electrical piping to and from each covered appliance or unit are excluded unless covered under another plan.

What states are the Kitchen and Laundry Room Repair Essentials PLUS Plans available in?

Kitchen and laundry plans are available in all states and Washington, D.C., with the exception of Alaska and Hawaii.

When does the plan coverage start, and how long am I covered?

Once you enroll, there is a 30-day waiting period before coverage starts. This only applies to your initial year of coverage; if you decide to renew after your first 12-month term, you won't experience any gap in coverage. You are covered under the plan for 12 months. We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one-year term at the then standard rate and terms.

If you do not want to automatically renew your plan, you may notify us in writing prior to the plan expiration date.
Email: cancel@directenergyprotects.com
Mail: P.O. Box 2309, Houston, TX 77252-2309

You may also notify us by phone if you prefer at (855) 334-3577.

How do I file a claim?

If a covered item breaks down, you can file a claim online 24/7/365, or call us at (855) 334-3577 and we'll arrange for a qualified technician to evaluate the issue and make necessary repairs.

Can I cancel my plan if I'm not satisfied?

You can cancel your plan at any time.

If you cancel your plan within 30 days of your coverage start date, you're entitled to full refund of the amount you have paid. If you cancel more than 30 days after the start date and haven't received services under the plan, you will be entitled to a prorated refund for any payments you've made for the unexpired term of your contract. If you have received services under the plan and you cancel before the end of the 12-month term, you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan. Please see our Terms and Conditions for complete details.

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