HVAC Protection Plans

Direct Energy® has the plan for you

Whether it's a basic plan for annual maintenance or protection against occasional repair costs, our heating and cooling protection plans can help. You can even enjoy the stability of a plan that covers both maintenance and repair costs - while helping to offset the expense of a system replacement. See our Terms and Conditions for full coverage details.

Heating & Cooling Maintenance Essentials Plan

  • 2 annual system checkups
  • No age restrictions on equipment

Heating & Cooling Repair & Maintenance Essentials Plan

  • 2 annual system checkups
  • No service visit charge, no deductibles and no age restrictions on equipment
  • $500 coverage per repair incident, up to $2,000 annually*

Heating & Cooling Repair & Maintenance Essentials PLUS Plan

  • 2 annual system checkups
  • No service visit charge, no deductibles and no age restrictions on equipment
  • $500 coverage per repair incident, up to $2,000 annually*
  • $500 credit towards system replacement**

Plan ahead to protect your family's comfort

The comfort of your home depends on a properly functioning heating, ventilation, and air conditioning (HVAC) system. And you're never prepared for it to break.

A home protection plan from Direct Energy offers an easy and affordable way to help keep your HVAC system in good working order while minimizing the risk of hefty maintenance and repair bills.

And while your homeowners insurance protects you against damage caused by emergency perils, it won't help you with regular maintenance or repairs due to age or normal use. That's why our plans are an economical way ensure your furnace and air conditioner stay in good condition, while helping to shield you from the potentially high cost of unexpected repairs. View our coverage summary and Terms and Conditions for complete coverage details.

All HVAC systems need periodic maintenance, and they'll likely need occasional repairs, too. Will you be prepared to pay the bill?

Costs

Without Plan

With Plan*

Thermocouple

$180

$0

Gas Valve

$461

$0

Thermostat

$259

$0

Service Visit

$138

$0

*Repair plan claims are limited to $500 per service call and $2,000 per plan in the aggregate per plan term. National average cost estimates based on third-party research.

Unique solutions for unique needs.

Looking for custom coverage for your home? More than one air conditioning unit or furnace? Browse our plans or call us at (855) 334-3577 to find the best solution for you.

 

*Limitations apply. Repair claims are limited to $500 per service call and $2,000 per plan in the aggregate per plan term. View our Coverage Summary and Terms and Conditions for complete details of coverage, limitations and exclusions.
**If your authorized repair technician determines that your equipment is deemed irreparable, we will give you a credit of $500 towards a system replacement by your authorized repair technician.
The Direct Energy Essentials Plans ("Plan") are provided by Home Warranty of America, Inc., an NRG company. Independent contractors will be performing various services under the Plan. Customers must sign up for a 1-year commitment (the "Initial Term").There is a 30-day waiting period before coverage begins under the Repair Plans. Unless we elect not to renew the Plan, upon expiration of the Initial Term, the Plan will automatically renew at the standard rate and terms unless the customer opts out of the auto-renewal option in writing by mail at P.O. Box 2309, Houston, TX 77252-2309, by email at cancel@directenergyprotects.com or by calling us at (855) 334-3577. Sales tax will be added in select states.

Frequently Asked Questions

How can a Heating and Cooling Essentials Plan help me?

Your home's heating and air conditioning is a complex system that ensures your family's comfort. Our plans can help cover repair expenses when something goes wrong. There are no service visit charges, no deductibles, and no age limits on your equipment.

In which states are the Heating and Cooling Essentials Plans available?

Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

What kind of plans can I choose from?

Maintenance Essentials: Regular maintenance is crucial to help increase the lifespan of your equipment and keep your system running at peak efficiency. These plans offer an affordable way to keep your equipment in great shape.

Repair Essentials: Problems with your heating and cooling system can be stressful, and repairs can be expensive. This plan provides worry-free protection with up to $500 in coverage per repair incident, and up to a total of $2,000 annually. There are no deductibles or service visit charges if your system needs a covered repair.

Repair & Maintenance Essentials: Get all the benefits of our individual Maintenance and Repair Essentials plans for one economical price.

Repair & Maintenance Essentials PLUS: Age isn't the only factor to consider in deciding when to replace your heating and cooling system. If you're experiencing more frequent breakdowns, it may be nearing time for replacement. This plan offers a $500 replacement credit if the repair technician determines replacement of your covered equipment is necessary.

What is covered by the plans?

Maintenance only plans include:

  • One gas furnace, oil or electric heater or boiler, including a heat pump, or geothermal system
  • One ducted electric central air unit, water evaporative cooler or geothermal system
  • One annual cooling system professional checkup
  • One Annual heating system professional checkup
  • No service visit charge, no deductibles and no age restrictions on equipment

Repair only plans include:

  • Repairs to parts in one gas furnace, oil or electric heater or boiler, including a heat pump, or geothermal system
  • Repairs to parts in one ducted electric central air unit, water evaporative cooler or geothermal system
  • $500 coverage per repair incident, up to $2,000 annually*
  • No service visit charge, no deductibles and no age restrictions on equipment

Repair & Maintenance plans include all the benefits of the repair only and maintenance only plans described above for one affordable price.

Our Repair PLUS plan includes all of the above, plus a $500 credit towards a system replacement if the authorized repair technician determines your system can't be repaired.

What is excluded from coverage under the plans?

Repair plans: The following items are excluded from coverage: ductwork and grilles, zoning system dampers, flues, vents, drain lines, air and fuel filters, electronic air cleaners, humidifiers, condensate pumps, window air conditioners and consumable items, such as

  • refrigerant
  • filters
  • batteries
  • fuses
  • plumbing, geothermal ground loop, gas and electrical piping to and from the unit, including valves

These are repair plans only and do not provide replacement coverage.

The Repair & Maintenance plan excludes the same items listed under the Repair plan. There is no replacement coverage included in this plan.

Our Repair PLUS plan excludes the same items listed under the Repair plan.

See our Terms and Conditions to view complete coverage, limitation and exclusion details for all our plans.

What options do I have to pay for this service?

We accept bank drafts (EFT/ACH) and credit/debit cards (Visa, MasterCard, American Express, and Discover).

How long am I covered by the plan?

You are covered under the plan for 12 months. We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one-year term at the then standard rate and terms.

If you do not want to automatically renew your plan, you may notify us in writing prior to the plan expiration date.
Email: cancel@directenergyprotects.com
Mail: P.O. Box 2309, Houston, TX 77252-2309
You may also notify us by phone if you prefer at (855) 334-3577

When does the plan coverage start?

There is a 30-day waiting period before coverage begins during the initial term year for the repair plans. If you choose the maintenance only plan, coverage begins immediately.

Can I cancel my plan if I'm not satisfied?

You can cancel your plan at any time.

If you cancel your plan within 30 days of your coverage start date, you're entitled to full refund. If you cancel more than 30 days after the start date and haven't received services under the plan, you will be entitled to a pro rated refund for any payments you've made for the unexpired term of your contract. If you have received services under the plan and you cancel before the end of the 12-month term, you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan. Please see our Terms and Conditions for complete details.

What happens after the first 12 months?

We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one year term at the then standard rate and terms unless you notify us, in writing, prior to the plan expiration at P.O. Box 2309, Houston, TX 77252-2309, by email at cancel@directenergyprotects.com or by phone at (855) 334-3577.

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