Home Cooling Protection Plans

Show Your Air Conditioner Some Love

Your air conditioner helps you survive the warm temperatures of the summer, so shouldn't you do what you can to take care of it? At Direct Energy®, we understand that each home and budget is unique, so we offer a range of plans and prices to help you protect your home's air conditioner. Whether you need an affordable plan for routine maintenance, a safeguard against costly repairs, or a high-value home protection plan, we've got you covered.

Good Choice: Cooling Maintenance Plan

  • Annual cooling system check-up
  • Priority service when scheduling appointments**
  • No age restrictions
  • 15% off any repair services**

Better Choice: Cooling Repair & Maintenance Plan

  • Annual cooling system check-up
  • Priority service when scheduling appointments, and 15% off repair services**
  • No service visit charge, no deductibles and no age restrictions on equipment
  • $500 coverage per repair incident, up to $2,000 annually*
  • 24/7 emergency service

Best Choice: Cooling Repair & Maintenance PLUS Plan

  • Annual cooling system check-up
  • No service visit charge, no deductibles and no age restrictions on equipment
  • Priority service when scheduling appointments, and 15% off repair services**
  • $500 coverage per repair incident, up to $2,000 annually*
  • $500 credit towards system replacement
  • 24/7 emergency service

To see our full suite of plans, visit Step 2 in our Enrollment Section.

Stress-free repair and maintenance for your air conditioner

It can be easy to take your air conditioning system for granted. But what would you do if it suddenly stopped working? Do you know who you would call, or how much repairs might cost?

With the right protection plan from Direct Energy, there's no need to worry! If something goes wrong with your air conditioner, just call our 24-hour customer service team, and we'll take care of the rest.* There are no age limits on covered equipment, and no home inspections are required.

Costs

Without Plan

With Plan*

Circuit Board

$421

$0

Blower Wheel

$277

$0

Thermostat

$132

$0

Service Visit

$89

$0

Costs based on Direct Energy's affiliated and independently franchised One Hour Heating & Air Conditioning® Straightforward Pricing®. Prices may vary by location.

Unique solutions for unique needs.

Looking for custom coverage for your home? Have more than one air conditioning unit? Click here for a customized quote or call us at 888-733-1683 to find the right solution for you!

*Coverage is subject to terms and conditions.
**Applies only when service is performed by a One Hour Heating & Air Conditioning technician.
The Direct Energy Essentials Plans ("Plan") are provided by Home Warranty of America, Inc., a Direct Energy company. Direct Energy's affiliates, franchisees, and/or independent contractors will be performing various services under the Plan. Customers must sign up for 1-year commitment (the "Initial Term").There is a 30-day waiting period before coverage begins under the Repair Plan. Upon expiration of the Initial Term, the Plan will automatically renew at our then current standard rate and terms unless the customer opts out of the auto-renewal option in writing by mail at P.O. Box 500, Lincolnshire, IL 60069 or by email at cancel@hwahomewarranty.com. Sales tax will be added in select states. To obtain a full copy of the Plan terms and conditions, which includes coverage limitations and exclusions, click here.

Frequently Asked Questions

How Can a Cooling Essentials Plan Help Me?

Your home's air conditioning is a complex system that ensures your family's comfort. Many of our plans include an annual maintenance visit on covered items, no service visit charges, no deductibles, and 24/7 emergency service if you need it.

In which states are the Cooling Essentials Plans available in?

Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

What kind of plans can I choose from?

Maintenance Essentials: Regular maintenance is crucial to help increase the lifespan and reduce your monthly energy bills. These plans start as low as $8.99 per month.

Repair Essentials: Problems with your cooling system can be stressful and expensive when unexpected breakdowns occur. This plan provides worry-free coverage with 24/7 emergency service, no deductibles or service visit charges if your covered system needs repair. These plans start as low as $9.99 per month ($500 per repair incident, up to $2,000 annually).

Repair & Maintenance Essentials: Get all the benefits of our individual Maintenance and Repair Essentials plans starting as low as $17.99 per month.

Repair & Maintenance Essentials PLUS: The age of your cooling equipment isn't the only factor to consider in deciding when to replace your system. If your system is starting to break down more frequently, it may be time to replace it. This plan offers a $500 replacement credit if replacement of your covered equipment is necessary. These plans start as low as $19.99 per month.

What is covered by the plan?

Maintenance only plans include:

  • One annual maintenance visit for the covered system(s) to ensure the system is working properly and efficiently
  • Professional service from experienced technicians
  • No age restrictions

Repair only plans include:

  • Professional service from experienced technicians
  • 24/7 emergency service
  • No service visit charges, deductibles or age restrictions
  • Full system coverage up to $2,000 annually ($500 per incident)
  • No pre-inspection is required

Repair & Maintenance plans include all the benefits of the repair only and maintenance only plans described above.

Our Repair PLUS plan includes ALL of the above plus a $500 credit toward a system replacement if deemed necessary.

What options do I have to pay for this service?

We accept bank drafts (EFT/ACH) and credit/debit cards (Visa, MasterCard, American Express, and Discover).

How long am I covered by the plan?

Each plan is for one year and at our election will automatically renew on an annual basis at the then-current standard rate unless the customer opts out of the auto-renewal option in writing by mail at P.O. Box 500, Lincolnshire, IL 60069, or by email at cancel@hwahomewarranty.com.

When does the plan coverage start?

There is a 30-day waiting period before coverage begins during the initial term year for the repair plans. If you choose the maintenance-only plan, coverage begins immediately.

Can I cancel my plan if I'm not satisfied?

If you haven't received services under the plan, you may cancel the plan at any time without penalty. If you have received services under the plan and you cancel before the end of the 12 month term, you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan. Please refer to Section 12 in the Terms & Conditions for full details.

What happens after the 12 months?

We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one year term at the then standard rate and terms unless you notify us, in writing, prior to the plan expiration at PO Box 500, Lincolnshire, IL 60069 or by email at cancel@hwahomewarranty.com.

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