Live Worry-Free with a Home Protection Plan
You rely on your furnace, air conditioner, plumbing, and electrical wiring to keep your home comfortable. So when these systems need repair or replacement, you want them fixed quickly - before things gets expensive.
Direct Energy® Protection Plans can help!
While your homeowners insurance covers damage caused by extraordinary events, it won't help with maintenance or breakdowns. Our home protection plans offset the expenses associated with repairs and seasonal checkups, including a total system replacement.* Best of all, you can customize coverage for only the systems you choose, with different coverage levels for every area of your home.*Coverage subject to terms and conditions.
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Frequently Asked Questions
A protection plan is a simple, cost-effective way to help you both maintain your home's essential systems, and shield your budget from the expense of unexpected repairs. We offer a variety of plans, from routine maintenance to repair and even replacement. Best of all, you can customize coverage to suit your unique needs.
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
Please check specific plans for availability. Not all plans are available in all states.
We offer maintenance, repair, and combined maintenance and repair plans for your heating, cooling, heating and cooling combined, plumbing and electrical systems. We also offer protection for your external water and sewer lines, and surge protection for your valuable electronics and appliances. Please see specific plans for details.
We accept bank drafts (EFT/ACH) and credit/debit cards (Visa, MasterCard, American Express, and Discover).
You are covered under the plan for 12 months. We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one-year term at the then standard rate and terms.
If you do not want to automatically renew your plan, you may notify us in writing prior to the plan expiration date.
Mail: P.O. Box 2309, Houston, TX 77252-2309
There is a 30-day waiting period before coverage begins during the initial term year for the repair plans. If you choose the maintenance only plan, coverage begins immediately.
You can cancel your plan at any time.
If you cancel your plan within 30 days of your coverage start date and you have not received any services under the plan, you're entitled to full refund of what you have paid for the plan. If you cancel more than 30 days after the start date and have not received services under the plan, you will be entitled to a pro rated refund for any payments you've made for the unexpired term of your contract. If you have received services under the plan and you cancel before the end of the 12-month term, you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan. Please see our Terms and Conditions for complete details.
We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one year term at the then standard rate and terms unless you notify us, in writing, prior to the plan expiration at P.O. Box 2309, Houston, TX 77252-2309, by email at firstname.lastname@example.org or by phone at (855) 334-3577.