Live Worry-Free with a Home Protection Plan

You rely on your furnace, air conditioner, plumbing, and electrical wiring to keep your home comfortable. So when these systems need repair or replacement, you want them fixed quickly - before things gets expensive.

Direct Energy® can help!

While your homeowners insurance covers damage caused by extraordinary events, it won't help with maintenance or breakdowns. Our home protection plans offset the expenses associated with repairs and seasonal checkups, including a total system replacement.* Best of all, you can customize coverage for only the systems you choose, with different coverage levels for every area of your home.

*Coverage subject to terms and conditions.

Heating

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Cooling

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Heating & Cooling

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Plumbing

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Surge

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Electric

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Water & Sewer

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Whole Home

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Customize Your Coverage

Choose from plans covering routine maintenance, more extensive repairs, or both!

Why Choose Direct Energy?

As one of the largest energy and home services providers in North America, over six million customers trust Direct Energy. You can rely upon our trained professionals to put your needs first. And when you sign up for a Home Comfort Collection® plan, you have access to a suite of simple, secure, and reliable protection plans that provide peace of mind about the safety of your essential home systems.

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Frequently Asked Questions

How can a home protection plan help me?

A protection plan is a simple, cost-effective way to help you both maintain your home's essential systems, and shield your budget from the expense of unexpected repairs. We offer a variety of plans, from routine maintenance to repair and even replacement. Best of all, you can customize coverage to suit your unique needs.

In which states are plans available?

Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

Please check specific plans for availability. Not all plans are available in all states.

What kind of plans can I choose from?

We offer maintenance, repair, and combined maintenance and repair plans for your heating, cooling, heating and cooling combined, plumbing and electrical systems. We also offer protection for your external water and sewer lines, and surge protection for your valuable electronics and appliances. Please see specific plans for details.

What options do I have to pay for this service?

We accept bank drafts (EFT/ACH) and credit/debit cards (Visa, MasterCard, American Express, and Discover).

How long am I covered by the plan?

Each plan is for one year and at our election will automatically renew on an annual basis at the then current standard rate unless customer opts out of the auto-renewal option in writing by mail at P.O. Box 500, Lincolnshire, IL 60069 or by email at cancel@hwahomewarranty.com.

When does the plan coverage start?

There is a 30-day waiting period before coverage begins during the initial term year for the repair plans. If you choose the maintenance only plan, coverage begins immediately.

Can I cancel my plan if I'm not satisfied?

If you haven't received services under the plan, you may cancel the plan at any time without penalty. If you have received services under the plan and you cancel before the end of the 12 month term, you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan. Please refer to the Terms & Conditions of your plan for full details.

What happens after the 12 months?

We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one year term at the then standard rate and terms unless you notify us, in writing, prior to the plan expiration at PO Box 500, Lincolnshire, IL 60069 or by email at cancel@hwahomewarranty.com.