Surge Protection Essentials

Protect your electronics in every room.

Electronics are a vital part of everyday life. Yet one power surge can adversely affect expensive computers, TVs and appliances all over your home. Surge Protection Essentials ensures that, should such an event suddenly occur, you won’t be stuck with unexpected repair or replacement costs on your covered items.

Experienced professionals are at your service. The call center is available 24 hours a day, every day. Should your electronics or appliances suffer damage from a power surge, a technician will be ready to diagnose, repair or replace your covered items.

This plan is available for only $4.99 per month. Should you need a repair a $75 diagnostic fee will be charged to initiate the service for each covered item (up to $2,000 annual coverage).

Discounted rates on the Direct Energy Essentials Plans are only available in the first year of the plan. After the initial term of 12 months under the customer agreement, the plan will automatically renew at the then current standard rate and terms.

Useful Resources:

Supressing the Surge

Homeowner Responsibilities: Surge Protection

WATCH: Homeowner Responsibilities: Surge

FAQs click to expand $\/$

What is a power surge?

A power surge is a sudden increase in energy, which can happen any time for a number of reasons. For example, there could be an external voltage spike or brownout due to heavy power use within your community. With a power surge, you could lose one or more of your appliances, TVs, and computers.
What does Surge Protection Essentials cover?

The Surge Protection Plan provides coverage for repairs or replacement of the covered products in your home, like appliances and consumer electronics, which fail as a result of a power surge.
How much does it cost?

You pay a monthly fee of $4.99 plus applicable taxes, which is automatically charged to your monthly credit card bill. If a product in your home happens to fail due to a power surge and a repair is needed, there will be a diagnostic fee of $75 to initiate service.
Is there a claim limit?

Your total annual aggregate limit is up to $2,000.
When does coverage begin?

Your surge protection coverage begins 30 days from the day you enroll.
What if I need to file a claim?

Just call 1-855-337-8743. Customer Care Representatives are available 24/7 and will help determine if a diagnostic check is needed or if your product needs to be shipped for repair.
Do I pay the $75 diagnostic fee up front to initiate service?

Yes, you provide your credit card information to the Customer Care Representative in order to schedule service.
Do I pay for the service first and then am I reimbursed?

For products that are sent for repair, the $75 diagnostic fee will be charged up front for covered repairs on each product. In cases where a service technician is not available, you will need to call for authorization first. Then youll need to secure the service yourself and provide the receipt for reimbursement.
What if I have additional questions?

Please feel free to speak with a Customer Care Representative at 1-855-337-8743.