Heating and Cooling Essentials
Home Comfort: one less thing to worry about.
Your home's heating and air conditioning systems keep you comfortable. But you really only notice them when something goes wrong. Heating and Cooling Essentials are designed to safeguard against unexpected repairs.
Out of sight, peace of mind.
Once you have your first maintenance check, we'll know the make and model of your equipment, how old it is, and how it works. Which means you'll be one step ahead, even when the unexpected occurs.
Costs based on Direct Energy's affiliated and independently franchised One Hour Heating & Air Conditioning® straight forward pricing — prices may vary by location.
As every home is different, our plans offer a range of protection options and costs.
Discounted rates on the Direct Energy Essentials Plans are only available in the first year of the plan. After the initial term of 12 months under the customer agreement, the plan will automatically renew at the then current standard rate and terms. Offer ends June 30, 2013.
Unique solutions for unique needs.
Looking for custom coverage for your home? More than one air conditioning unit? Newer furnace? At Direct Energy we understand that every home is unique. Click here for a customized quote or call us at 855-261-9822 to find the best solution for you.
Discounted rates on the Direct Energy Essentials Plans are only available in the first year of the plan. After the initial term of 12 months under the customer agreement, the plan will automatically renew at the then current standard rate and terms.
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What states are the Heating and Cooling Essentials Plans available in?Alaska, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Virginia, and West Virginia
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What kind of plans can I choose from?
- Maintenance Essentials: Regular maintenance is crucial to help increase the lifespan and reduce your monthly energy bills. These plans start as low as $8.99 per month.
- Repair Essentials: Problems with your heating and cooling system can be stressful and expensive when unexpected repairs occur. This plan provides worry free coverage with 24/7 emergency service, no deductibles or service visit charges if your covered system needs repair. These plans start as low as $9.99 per month ($500 per repair incident, up to $2,000 annually).
- Repair & Maintenance Essentials: Get all the benefits of our individual Maintenance and Repair Essentials plans starting as low as $17.99 per month.
- Repair & Maintenance Essentials PLUS: The age of your heating and cooling systems isn't the only factor to consider in deciding when to replace these systems. If your system is starting to break down more frequently, it may be time to replace it. This plan offers a $500 replacement credit if replacement of your covered equipment is necessary. These plans start as low as $19.99 per month.
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What is covered by the plan?
- Maintenance only plans include:
- One annual maintenance visit for the covered system(s) to ensure the system is working properly and efficiently
- Professional service from experienced technicians
- No age restrictions
- Repair only plans include:
- Professional service from experienced technicians
- 24/7 emergency service
- No service visit charges, deductibles or age restrictions
- Full system coverage up to $2,000 annually ($500 per incident
- No pre-inspection is required
- Repair & Maintenance plans include all the benefits of the repair only and maintenance only plans described above.
- Our Repair PLUS plan includes ALL of the above PLUS a $500 credit towards a system replacement if deemed necessary.
- Maintenance only plans include:
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What options do I have to pay for this service?We accept Visa, MasterCard, and Discover.
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How long am I covered by the plan?Each plan is for one year and at our election will automatically renew on an annual basis at the then current standard rate unless customer opts out of the auto-renewal option in writing by mail at P.O. Box 850, Lincolnshire, IL 60069 or by email at cancel@hwahomewarranty.com.
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When does the plan coverage start?There is a 30-day waiting period before coverage begins during the initial term year for the repair plans. If you choose the maintenance only plan, coverage begins immediately.
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Can I cancel my plan if I'm not satisfied?If you haven?t received services under the plan, you may cancel the plan at any time without penalty. If you have received services under the plan and you cancel before the end of the 12 month term then you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan. Please refer to Section 12 in the Terms & Conditions for full details.
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What happens after the 12 months?We may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless we elect not to renew your plan, you will be automatically renewed for another one year term at the then standard rate and terms unless you notify us, in writing, prior to the plan expiration at PO Box 850, Lincolnshire, IL 60069 or by email at cancel@hwahomewarranty.com.
The Direct Energy Essentials Plans ("Plan") are provided by Home Warranty of America, Inc., a Direct Energy company. Direct Energy's affiliates, franchisees, and/or independent contractors will be performing various services under the Plan. Customers must sign up for 1-year commitment (the "Initial Term").There is a 30-day waiting period before coverage begins under the Repair Plan. Upon expiration of the Initial Term, the Plan will automatically renew at our then current standard rate and terms unless the customer opts out of the auto-renewal option in writing by mail at P.O. Box 850, Lincolnshire, IL 60069 or by email at cancel@hwahomewarranty.com. Sales tax will be added in select states. To obtain a full copy of the Plan terms and conditions, which includes coverage limitations and exclusions, click here.